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Welcome to the Official Sisi Shop!

Standard terms of business

§ 1 Scope of application

The business relationship between Schloss Schönbrunn Kultur- und Betriebsges.m.b.H. (hereinafter Schloss Schönbrunn) and the Purchaser shall be subject exclusively to the following standard terms of business in the version applicable at the time of the order. Schloss Schönbrunn shall not acknowledge any Purchaser's terms to the contrary, unless Schloss Schönbrunn has expressly confirmed their application in writing.

§ 2 Conclusion of contract

Your order constitutes an offer to us to conclude a purchase contract. When you submit an offer to Schloss Schönbrunn, we will send you an e-mail confirming receipt of the order and setting out its details (order confirmation). This confirmation does not constitute the acceptance of your offer and is only intended to inform you that we have received your order. A purchase contract is only concluded once we send the ordered products to you and confirm that they have been dispatched to you by means of a second e-mail (dispatch confirmation). No purchase contract is concluded for products from one and the same order that are not listed in the dispatch confirmation.

A valid purchase contract can only be concluded with persons of full age with legal capacity.

Please note that we only sell our products in usual household quantities. This applies both to the number of products ordered within one order and to the submission of a number of orders for the same product where the individual orders comprise a usual household quantity.

§ 3 Two-week cancellation right, exclusion of the cancellation right

Cancellation notice

Cancellation right

You can cancel your declaration of contract without stating reasons within two weeks in writing (for instance by letter, e-mail) or by returning the ordered goods. The cancellation period shall commence at the earliest on receipt of the goods, and not before receipt of this notice. The cancellation deadline is complied with if the cancellation or the goods are dispatched in time.

Cancellation by returning the goods must be addressed to:

Schloss Schönbrunn Kultur- und Betriebsges.m.b.H.
Official Sisi Shop
Schloss Schönbrunn/Kavaliertrakt
1130 Vienna

Cancellation can be made online:
by e-mail to onlineshop@schoenbrunn.at

or by letter to:
Schloss Schönbrunn Kultur- und Betriebsges.m.b.H.
Official Sisi Shop
Schloss Schönbrunn/Kavaliertrakt
1130 Vienna

Consequences of cancellation:

In the event of a valid cancellation, what each party has received must be returned and any benefits drawn (for instance a use charge for the use of goods) shall be surrendered. If the what has been received can no longer be returned in as-new condition, cancellation is no longer possible.

Goods capable of being sent by parcel post shall be returned. You must bear the cost of the return if the goods supplied correspond to the order and if the price of the goods to be returned does not exceed the amount of EUR 40. Otherwise, you will not be required to pay for the return of goods. Goods not capable of being sent by parcel post will be collected from you. Any obligations to refund payments must be satisfied by you within 30 days after you have sent a declaration of cancellation.

End of the cancellation notice

Exclusion of the cancellation right

The right to cancel does not apply to remote sales contracts

  • for the supply of goods prepared according to customer specifications or goods that are beyond doubt tailor-made to meet personal needs, that are not suitable for return by virtue of their characteristics, that can deteriorate quickly or whose expiry date has already been exceeded,
  • for the supply of audio or video recordings or of software, if the data carriers have been unsealed by the consumer, or
  • for the supply of newspapers, journals and magazines

§ 4 Delivery

Unless otherwise agreed, delivery is made ex Schloss Schönbrunn warehouse to the delivery address specified by the Purchaser. Details of the delivery date are without obligation unless, in exceptional cases, the delivery date is promised with binding effect.

If Schloss Schönbrunn is not able to deliver the goods ordered without being at fault itself, Schloss Schönbrunn is entitled to withdraw from the contract with the Purchaser. In such event, the Purchaser will be informed immediately that the product ordered is not available.

If delivery to the Purchaser is not possible because the goods supplied do not fit through the Purchaser's entrance door, house door or staircase, or because the Purchaser is not to be found at the delivery address specified by him, although the Purchaser was informed of the time of delivery with reasonable notice, the Purchaser will be required to bear the costs for the unsuccessful delivery.

§ 5 Due date and payment, default

The Purchaser can pay the purchase price by credit card. If the Purchaser is in payment default, Schloss Schönbrunn is entitled to charge default interest at the rate of 5% above the base annual rate of interest specified by the European Central Bank. If Schloss Schönbrunn can prove to have incurred greater losses as a result of the default, Schloss Schönbrunn will be entitled to claim such.

§ 6 Offset, retention

The Purchaser is only entitled to offset claims if his counterclaims have been determined with final legal effect or are not disputed by Schloss Schönbrunn. In addition, he is only entitled to exercise a right of retention to the extent that his counterclaim is based on the same contractual relationship.

§ 7 Reservation of title

The goods supplied will remain the property of Schloss Schönbrunn until paid for in full.

§ 8 Liability for defects

If the purchased goods suffer from a defect, the statutory provisions shall apply. The Purchaser is not entitled to assign these claims.

Unless the following states otherwise, the Purchaser is not entitled to any more extensive claims based on whatever legal grounds. For this reason, Schloss Schönbrunn will not be liable for losses that do not affect the delivered goods themselves; in particular, Schloss Schönbrunn will not be liable for lost profits or other financial losses on the part of the Purchaser. If Schloss Schönbrunn's contractual liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

The above limit on liability does not apply where the damage is due to intent or gross negligence or in the event of injuries to persons. Nor does it apply if the Purchaser asserts claims regulated by law.

If Schloss Schönbrunn infringes a substantial obligation under the contract with gross negligence or intent, the obligation to compensate damage to property is limited to the damage that could typically occur.

If the fault has been remedied by means of a replacement delivery, the Purchaser is obliged to return the goods first delivered to Schloss Schönbrunn at the latter's expense within 30 days. The faulty goods must be returned in accordance with the statutory regulations. Schloss Schönbrunn reserves the right to claim damages subject to the conditions regulated by the law.

Any claims shall expire after two years, starting from time of delivery.

§ 9 Collection, processing and use of our customers' personal details

The information we receive from you helps us to achieve an individual arrangement and the continuous improvement of your shopping experience at Schloss Schönbrunn. We use this information to handle orders, deliver goods and provide services, including the provision of the marketplace platform for purchasers and vendors and for the handling of payments (and, in the case of purchases on account, for the necessary checks). We also use your information in order to communicate with you about orders, products, services and marketing offers, in order to update our data records, to maintain and administer your customer accounts with us, to prepare content such as wish lists or customer reviews, and to recommend to you products or services that might interest you. We use your information in order to improve our store and our platform, to prevent or to identify misuse of our web site or to permit third parties to carry out technical, logistic or other services on our instructions.

§ 10 Applicable law

Austrian law applies, and the UN law on the sale of goods (CISG) is excluded.

Welcome to the official Sisi Shop - the online shop of Schönbrunn Palace, the Vienna Hofburg • Imperial Apartments | Sisi Museum | Imperial Silver Collection and the Imperial Furniture Collection in Vienna, Austria! Immerse yourself in the world of Imperial Vienna and enjoy the extensive range of our top-quality products.

Books and exhibition guides provide a comprehensive collection of knowledge on Imperial Vienna: biographies, novels, recipe books and guides to the Hofburg and Schönbrunn Palace. In our multimedia department fans will find CDs and DVDs: Sissi films with Romy Schneider as Empress Elisabeth, documentaries, photos and classical music from Imperial Austria. Coffee cups and china sets with Imperial motifs will delight the collector. Look under jewellery to find Sisi diamond stars with Swarovski crystals and Sisi jewellery form the pearl collection, such as rings, hair ornaments, Sisi stars, brooches and necklaces. Or treat yourself to souvenirs or collectors' items from Imperial Vienna: coins, figurines, puzzles, textiles or pictures.

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